Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 1-3 business days.

Our support team is always happy to guide you at any step!

Ordering Bikes use https://stagmotorcycles.co.uk/pages/order-your-new-bike

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards, PayPal, Apple pay or Google Pay. Note our online fraud analysis can refuse payment, if this happens we will cancel the transaction and contact you. 
  
• We also accept offline payments via direct bank deposit.

Note that additional exchange fee may apply if your currency is other than GBP.

International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

The customs value is made up of:

• the price paid for the goods,
• the insurance cost,
• the shipping cost.

Shipping destinations:

• We ship both locally and worldwide.

Shipping times:

• Local orders, we ship within 1 business day and it should take 3-5 business days to be delivered to you. We use Royal mail 1st class and DHL Express where possible, both 24-48 hour services.
• For international orders shipping times vary and we will normally ship within 1-3 business days.
• Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

• Shipping is calculated at checkout.

By default we will send tracking for all parcels

• Some couriers do not always update the tracking at each step so the parcel may look like it is stationary.
• It is not possible to call the courier for an update, generally the parcel is only considered lost after 28 days.

By all means contact us below and we will give you all the information we have, but this is generally the same as you have on your tracking link.

Your 100% satisfaction is important to us. We offer a 14-day Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 14-day Return & Exchange Policy, from the day the item item was received.
• To be eligible for a refund, goods must be returned to us unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email [email protected] with the subject 'Returns' and include your order number, name and the reason for the return.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When the returned item is received and inspected, customer receives a confirmation email, notifying them about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to the customer's credit card or original payment method shortly thereafter.

Focus on ... the patented LMX double transmission

Innovation at the heart of LMX technology

All your LMX 64s are equipped with a unique technology on the market, patented and validated by LMX since 2017: a double freewheel transmission at the rear wheel.

We explain everything to you today, in this zoom dedicated to this very special technology.

First of all, this dual transmission is part of one of the unique characteristics of your LMX 64, which in itself is a small concentrate of technology.

Discover just here our article on the double assist that we published recently, to become unbeatable on the LMX 64!

How does this double transmission work?

To begin with, it is necessary to define what a double transmission means.

As the name suggests, a transmission is a technology whose purpose is to transmit the power of pedaling.

On your LMX 64, the transmission is made up of a hub, a cassette, 2 freewheels and ... two independent transmissions!

A chain for pedaling and a chain for the motor.

The chain on the pedaling side can even be a transmission belt, this is an evolution that we have been offering you for a few months.

If you want to know more about the difference between chain and drive belt, click the button below to read our article about it. LMX 64: belt or chain transmission?

The advantages of dual transmission

To understand the purpose of this transmission, one must first know the context.

The LMX 64 are speed bikes approved to go up to 45 km / h, with 2000 W continuous motors, and up to 2500 W peak.

In off-road use, the power delivered by the engine and the stresses applied to the transmission can cause a risk of chain breakage, and premature wear of the cassette if a conventional transmission is used.

LMX therefore imagined an innovative double freewheel transmission provided by two independent chains.

The advantages of this transmission are numerous:

The use of two independent chains prevents wear and therefore the potential breakage of the pedaling chain.

There is total independence between bicycle modes and motorized modes

Regardless of the pedaling gear engaged, the maximum engine torque is reached. Indeed, on classic e-bikes, the torque depends on the engaged pedaling ratio, which is not the case on LMXs because they are completely independent.

Maintaining your transmission

Here are some tips on how to best maintain the transmission of your LMX.

First, you need to wash your transmission after every messy ride. Then comes the lubrication.

 

You must absolutely turn to specific greases so as not to deteriorate the equipment with foreign residues.

 

So use a “dry” and non-sticky product such as Muc-Off Nano Tech (Motorcycle Cleaner) or Muc-Off Dry Chain Lube (Motorcycle).

 

A first cleaning phase can be carried out using a penetrating product such as WD40.

Care should be taken not to get any on the discs as there is a risk of contamination of the pads. Once this is done, the chain should be wiped with a cloth.

 

The places to lubricate regularly on your vehicle are as follows:

- The chain tensioner

- The derailleur rollers

- The two chains

Warning: a belt transmission does not lubricate!

 

The frequency of lubrication therefore depends on the type of terrain on which you are riding and the conditions of use.

The BMS in a Sur-Ron has a low voltage cut-off to protect the battery voltage from getting too low to charge. 

However it is possible for the battery charge to get too low, after a long period of inactivity or after a dramatic temperature change.

1. It is recommended to keep the battery charge above 50% when storing the bike 
2. 60-80% is the ideal storage charge.
3. Try not to store the battery in sub-zero temperatures.

If you find the battery has gone below the low cut off charge it may be difficult to charge, the charger doesn't recognise the BMS and so cuts the charge cycle.

Here is a helpful video by Luna Cycles on how to Jumpstart the battery back into life. It can be tricky to get right and may take a few attempts.

Light Bee diagnostic identification chart

2019.02.22

Ref	LED No of flash times	Diagnostic explanation	Diagnostic code Shown on instrument	Solution
1	1	normal operation condition	----	----
2	2	controller power tube malfunction	Er-208	turn off power switch and turn on again
3	3	controller hardware over current protection	Er-207	leave throttle to idle position and twist throttle again
4	4	controller software over current protection	Er-206	auto recovery
5	5	motor main cable phase malfunction	Er-205	turn off power switch and turn on again
6	6	motor Hoare coil malfunction	Er-204	turn off power switch and turn on again
7	7	motor stall protection	----	leave throttle to idle position and twist throttle again
8	8	controller level. 1 over temperature protection	Er-202	turn off power switch and turn on again
9	9	controller level. 2 over temperature protection	Er-201	turn off power switch and turn on again
10	10	motor level. 1 over temperature protection	Er-216	turn off power switch and turn on again
11	11	motor level. 2 over temperature protection	Er-215	turn off power switch and turn on again
12	12	battery level.2 over voltage protction	----	leave throttle to idle position and twist throttle again
13	13	battery level.2 low voltage protction	Er-213	leave throttle to idle position and twist throttle again
14	14	throttle rush-out protection	Er-212	turn off power switch and turn on again
15	15	Throttle to controller signal wire short-circuit	Er-211	turn off power switch and turn on again
16	16	brake protection	----	auto recovery
17	21	controller current sampling failure	Er-209	turn off power switch and turn on again
18	22	side stand protection	Er-224	auto recovery
19	23	tilt swith protection	Er-223	leave throttle to idle position and twist throttle again
20	24	key switch port power failure protection	Er-222	turn off power switch and turn on again
21	25	battery low voltage protection (level. 1)	Er-221	turn off power switch and turn on again
22	27	CAN communication malfunction	ER 217	auto recovery

􏰂􏰁

23	----	communication malfunction(	ER 002	auto recovery
24	28	battery premier discharge(voltage) protection(level. 2)	Er-105	charging battery to recovery
25	29	battery discharge low temperature protection(level. 2)	Er-114	turn off power switch and turn on again
26	30	battery over temperature protection(level. 1)	Er-219	turn off power switch and turn on again
27	31	controller and battery 485 communication no response	Er-216	auto recovery
28	32	controller and battery 485 communication unmatch		auto recovery
29	33	battery SOC low capacity protection	Er-218	turn off power switch and turn on again
30	17	motor temperature sensor malfunction	Er-200	auto recovery
31	18	battery BMS discharging MOS malfunction	Er-107	recovery after fault removal
32	18	battery BMS charging MOS malfunction	Er-106	recovery after fault removal
33	19	battery BMS MOS temperature sensor malfunction	Er-102	auto recovery
34	19	battery cell temperature sensor malfunction	----	auto recovery
35	20	battery discharge over temperature protection(level. 2)	Er-116	temperature drop to working temperature to recovery
36	26	battery cell charging over temperature protection(level. 2)	----	temperature drop to working temperature to recovery
37	34	battery cell charging low temperature protection(level. 2)	----	temperature rise to working temperature to recovery
38	20	battery discharging MOS over temperature protection(level. 2)	----	temperature drop to working temperature to recovery
39	26	battery charging MOS over temperature protection(level. 2)	----	temperature drop to working temperature to recovery
40	20	battery BMS soft start circuit over temperature protection(level. 2)	----	temperature drop to working temperature to recovery
41	35	battery over current protection (level.3)	----	auto recovery

42	----	battery BMS discharge MOS over temperature protection(level. 1)	Er-120	temperature drop to working temperature to recovery
43	----	battery premier over discharge(voltage) protection(level. 1)	Er-119	auto recovery
44	----	battery discharge low temperature protection(level. 1)	Er-118	temperature rise to working temperature to recovery
45	----	battery discharge over temperature protection(level. 1)	Er-117	temperature drop to working temperature to recovery

Sur-ron GPS Tracker Set Up

• Firstly, you need a ‘pay as you go’ sim card with available credit or a contract sim card. The sim card also needs to GPRS compatible.

• Fit the sim card into the GPS unit and turn the power on (Small switch in the sim card compartment).

• Go to www.gps-trace.com and sign up. Open the ‘Ruhavik’ app, either on the webpage or the app can be downloaded on Android and IOS.

• Once in the Ruhavik app, go to the ‘Units’ tab and to the right will be a ‘+’ sign. Clicking this will start the process to add a new GPS unit.

• Fill in the three sections Name, with whatever you want to name your GPS Unit. The ID tab needs to be filled in with the long IMEI number on the back of the GPS Unit and for the device category, in the drop down menu, the unit you need to select is ‘Concox GT08’.

• Once you have saved this unit, an IP Address and a Port Number will be provided. Make sure you make a note of these numbers.

• Next an SMS needs to be sent to the sim card in the unit to allow it to access with gps locator’s server. The ***** should be replaced by your Port number and the text should say:

 

SERVER,1,GPS-TRACE.COM,*****,0#

You should then receive a message back from the unit saying ‘OK’ and the unit will appear on the top left side of the app showing current speed, battery level and location.

 

• To test the unit, a text can be sent to the sim card in the tracker. Send the text WHERE# and the GPS unit will reply with your coordinates.

 

https://stagmotorcycles.co.uk/pages/surron-lbx-parts-catalogue