Stag Support Center

FAQ

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 1-3 business days.

Our support team is always happy to guide you at any step!

Ordering Bikes use https://stagmotorcycles.co.uk/pages/order-your-new-bike

You can select your preferred payment method at checkout.

  • We accept secure payments for both local & international customers via Credit Cards, Debit Cards, PayPal, Apple pay or Google Pay. Note our online fraud analysis can refuse payment, if this happens we will cancel the transaction and contact you. 
  • We also accept offline payments via direct bank deposit.

Note that additional exchange fee may apply if your currency is other than GBP.

International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.


The customs value is made up of:

  • the price paid for the goods,
  • the insurance cost,
  • the shipping cost.

Shipping destinations:

  • We ship both locally and worldwide.

Shipping times:

  • Local orders, we ship within 1 business day and it should take 3-5 business days to be delivered to you. We use Royal mail 1st class and DHL Express where possible, both 24-48 hour services.
  • For international orders shipping times vary and we will normally ship within 1-3 business days.
  • Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

  • Shipping is calculated at checkout.

By default we will send tracking for all parcels

  • Some couriers do not always update the tracking at each step so the parcel may look like it is stationary.
  • It is not possible to call the courier for an update, generally the parcel is only considered lost after 28 days.

By all means contact us below and we will give you all the information we have, but this is generally the same as you have on your tracking link.

Your 100% satisfaction is important to us. We offer a 14-day Return & Exchange Policy:

  • If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
  • Timing: we have a 14-day Return & Exchange Policy, from the day the item item was received.
  • To be eligible for a refund, goods must be returned to us unopened, unused, undamaged and accompanied by proof of purchase.
  • For returns, please email info@stagmotorcycles.co.uk with the subject 'Returns' and include your order number, name and the reason for the return.
  • Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
  • Please note that customers are responsible for shipping costs of returned items.
  • When the returned item is received and inspected, customer receives a confirmation email, notifying them about the status of the refund.
  • If the refund is approved, then it will be processed and a credit will automatically be applied to the customer's credit card or original payment method shortly thereafter.

Focus on ... the patented LMX double transmission

LMX 64 Double transmission


Innovation at the heart of LMX technology


All your LMX 64s are equipped with a unique technology on the market, patented and validated by LMX since 2017: a double freewheel transmission at the rear wheel.


We explain everything to you today, in this zoom dedicated to this very special technology.


First of all, this dual transmission is part of one of the unique characteristics of your LMX 64, which in itself is a small concentrate of technology.


Discover just here our article on the double assist that we published recently, to become unbeatable on the LMX 64!


How does this double transmission work?


To begin with, it is necessary to define what a double transmission means.


As the name suggests, a transmission is a technology whose purpose is to transmit the power of pedaling.


On your LMX 64, the transmission is made up of a hub, a cassette, 2 freewheels and ... two independent transmissions!


A chain for pedaling and a chain for the motor.


The chain on the pedaling side can even be a transmission belt, this is an evolution that we have been offering you for a few months.


If you want to know more about the difference between chain and drive belt, click the button below to read our article about it. LMX 64: belt or chain transmission?


LMX 64 patent

The advantages of dual transmission


To understand the purpose of this transmission, one must first know the context.


The LMX 64 are speed bikes approved to go up to 45 km / h, with 2000 W continuous motors, and up to 2500 W peak.


In off-road use, the power delivered by the engine and the stresses applied to the transmission can cause a risk of chain breakage, and premature wear of the cassette if a conventional transmission is used.


LMX therefore imagined an innovative double freewheel transmission provided by two independent chains.


The advantages of this transmission are numerous:


The use of two independent chains prevents wear and therefore the potential breakage of the pedaling chain.


There is total independence between bicycle modes and motorized modes


Regardless of the pedaling gear engaged, the maximum engine torque is reached. Indeed, on classic e-bikes, the torque depends on the engaged pedaling ratio, which is not the case on LMXs because they are completely independent.

LMX 64 Double transmission2


Maintaining your transmission


Here are some tips on how to best maintain the transmission of your LMX.


First, you need to wash your transmission after every messy ride. Then comes the lubrication.


 

You must absolutely turn to specific greases so as not to deteriorate the equipment with foreign residues.


 

So use a “dry” and non-sticky product such as Muc-Off Nano Tech (Motorcycle Cleaner) or Muc-Off Dry Chain Lube (Motorcycle).


 

A first cleaning phase can be carried out using a penetrating product such as WD40.


Care should be taken not to get any on the discs as there is a risk of contamination of the pads. Once this is done, the chain should be wiped with a cloth.


 

The places to lubricate regularly on your vehicle are as follows:


- The chain tensioner


- The derailleur rollers


- The two chains


Warning: a belt transmission does not lubricate!


 

The frequency of lubrication therefore depends on the type of terrain on which you are riding and the conditions of use.

The BMS in a Sur-Ron has a low voltage cut-off to protect the battery voltage from getting too low to charge. 

However it is possible for the battery charge to get too low, after a long period of inactivity or after a dramatic temperature change.

  1. It is recommended to keep the battery charge above 50% when storing the bike 
  2. 60-80% is the ideal storage charge.
  3. Try not to store the battery in sub-zero temperatures.

If you find the battery has gone below the low cut off charge it may be difficult to charge, the charger doesn't recognise the BMS and so cuts the charge cycle.


Here is a helpful video by Luna Cycles on how to Jumpstart the battery back into life. It can be tricky to get right and may take a few attempts.

Sur-Ron Light bee fault detection using the diagnostic cable (supplied with LBX: see Diagnostic Cable) or LCD dash error codes on L1e




Ref

LED

No of flash times

Diagnostic explanation

Diagnostic code Shown  on instrument

Solution

1

1

normal operation condition

----

----

2

2

controller power tube malfunction

Er-208

turn off power switch and turn on again

3

3

controller hardware over current protection

Er-207

leave throttle to idle position and twist throttle again

4

4

controller software over current protection

Er-206

auto recovery

5

5

motor main cable phase malfunction

Er-205

turn off power switch and turn on again

6

6

motor Hoare coil malfunction

Er-204

turn off power switch and turn on again

7

7

motor stall protection

----

leave throttle to idle position and twist throttle again

8

8

controller level. 1 over temperature protection

Er-202

turn off power switch and turn on again

9

9

controller level. 2 over temperature protection

Er-201

turn off power switch and turn on again

10

10

motor level. 1 over temperature protection

Er-216

turn off power switch and turn on again

11

11

motor level. 2 over temperature protection

Er-215

turn off power switch and turn on again

12

12

battery level.2 over voltage protection

----

leave throttle to idle position and twist throttle again

13

13

battery level.2 low voltage protection

Er-213

leave throttle to idle position and twist throttle again

14

14

throttle rush-out protection

Er-212

turn off power switch and turn on again

15

15

Throttle to controller signal wire short-circuit

Er-211

turn off power switch and turn on again

16

16

brake protection

----

auto recovery

17

21

controller current sampling failure

Er-209

turn off power switch and turn on again

18

22

side stand protection

Er-224

auto recovery

19

23

tilt switch protection

Er-223

leave throttle to idle position and twist throttle again

20

24

key switch port power failure protection

Er-222

turn off power switch and turn on again

21

25

battery low voltage protection (level. 1)

Er-221

turn off power switch and turn on again

22

27

CAN communication malfunction

ER 217

auto recovery

 

23

----

communication

malfunction(

ER 002

auto recovery

24

28

battery premier

discharge(voltage) protection(level. 2)

Er-105

charging battery to recovery

25

29

battery discharge low temperature

protection(level. 2)

Er-114

turn off power switch and turn on again

26

30

battery over temperature protection(level. 1)

Er-219

turn off power switch and turn on again

27

31

controller and battery 485 communication no response

 

auto recovery

 

 

 

Er-216

 

28

32

controller and battery 485

communication unmatch

 

auto recovery

29

33

battery SOC low capacity protection

Er-218

turn off power switch and turn on again

30

17

motor temperature sensor malfunction

Er-200

auto recovery

31

18

battery BMS discharging

MOS malfunction

Er-107

recovery after fault removal

32

18

battery BMS charging

MOS malfunction

Er-106

recovery after fault removal

33

19

battery BMS MOS temperature sensor malfunction

Er-102

auto recovery

34

19

battery cell temperature sensor malfunction

----

auto recovery

35

20

battery discharge over temperature

protection(level. 2)

Er-116

temperature drop to working temperature to recovery

36

26

battery cell charging over temperature

protection(level. 2)

----

temperature drop to working temperature to recovery

37

34

battery cell charging low temperature

protection(level. 2)

----

temperature rise to working temperature to recovery

38

20

battery discharging MOS over temperature protection(level. 2)

----

temperature drop to working temperature to recovery

39

26

battery charging MOS over temperature

protection(level. 2)

----

temperature drop to working temperature to recovery

40

20

battery BMS soft start

circuit over temperature protection(level. 2)

----

temperature drop to working temperature to recovery

41

35

battery over current

protection (level.3)

----

auto recovery

 

42

----

battery BMS discharge

MOS over temperature protection(level. 1)

Er-120

temperature drop to working temperature to recovery

43

----

battery premier over discharge(voltage) protection(level. 1)

Er-119

auto recovery

44

----

battery discharge low temperature

protection(level. 1)

Er-118

temperature rise to working temperature to recovery

45

----

battery discharge over temperature

protection(level. 1)

Er-117

temperature drop to working temperature to recovery

 

Sur-ron GPS Tracker Set Up


• Firstly, you need a ‘pay as you go’ sim card with available credit or a contract sim card. The sim card also needs to GPRS compatible.

• Fit the sim card into the GPS unit and turn the power on (Small switch in the sim card compartment).

• Go to www.gps-trace.com and sign up. Open the ‘Ruhavik’ app, either on the webpage or the app can be downloaded on Android and IOS.

• Once in the Ruhavik app, go to the ‘Units’ tab and to the right will be a ‘+’ sign. Clicking this will start the process to add a new GPS unit.

• Fill in the three sections Name, with whatever you want to name your GPS Unit. The ID tab needs to be filled in with the long IMEI number on the back of the GPS Unit and for the device category, in the drop down menu, the unit you need to select is ‘Concox GT08’.

• Once you have saved this unit, an IP Address and a Port Number will be provided. Make sure you make a note of these numbers.

• Next an SMS needs to be sent to the sim card in the unit to allow it to access with gps locator’s server. The ***** should be replaced by your Port number and the text should say:

 

SERVER,1,GPS-TRACE.COM,*****,0#

You should then receive a message back from the unit saying ‘OK’ and the unit will appear on the top left side of the app showing current speed, battery level and location.

 

• To test the unit, a text can be sent to the sim card in the tracker. Send the text WHERE# and the GPS unit will reply with your coordinates.